Refund and Returns Policy - SGS Herbals PVT LTD.

PAYMENTS

To help facilitate payments you can use the payment services available on the website.

While availing any of the payment methods available on the Platform, SGS Herbals will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to: Lack of authorization for any transaction/s, or payment issues arising out of the transaction, or transaction failure for any other reasons.

(Add specifics of COD, Credit Card and other payment options and associated terms)

RETURNS

Products once delivered can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged.

We will be unable to process returns in the following cases:

Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Product is damaged due to misuse/mishandling
Product is used or altered by customer
If request is initiated after 5 business days from date of delivery

CANCELLATIONS

How do I cancel an order?

If you wish to cancel the order, please contact us using the following methods:

Toll Free No: 9810137639 24/7 Support Center
WhatsApp Number: +91 9810137639
Email: contact@sgsherbals.com

How do I initiate a return?

To initiate a return for the order which has already been shipped or delivered, please contact us using the following methods. We will initiate a return pick-up according to the Return Policy and refund the order value once the product is received back and verified.

For Rest of India
Toll Free No: 9810137639
WhatsApp Number: +91 9810137639
Email: contact@sgsherbals.com

How long does the return process take?

Pick-up of the product will be done within 5-7 days of you raising a return request. Please keep the product ready and our delivery partner will arrive for pick-up with necessary documentation.

REFUNDS

When will I receive my refund?

In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
In case of cancellation requests for orders already shipped, refunds will be initiated after the product is delivered back to us and the quality of the products are verified.

Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order. For COD orders, please mention your bank account details for crediting the refund amount.